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Terms of service

Last updated: March 13, 2026

These Terms of Service govern your use of the NORU website and online store and apply to all purchases made through our website.

By accessing our website or purchasing products from our store, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use the website.

1. About NORU

This website and online store are operated by NORU.

For the purposes of these Terms, the words “NORU”, “we”, “us”, and “our” refer to the company operating the website.

Contact Information
NORU
Beirut, Lebanon
support@shopnoru.com

2. Eligibility to Use the Website

By using this website, you confirm that:

  • you are at least 18 years old or have permission from a legal guardian

  • the information you provide when placing an order is accurate and complete

  • you will use the website only for lawful purposes

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe these Terms have been violated.

3. Products and Product Information

We strive to ensure that all product descriptions, images, and specifications displayed on the website are accurate.

However:

  • product colors may vary depending on screen settings

  • packaging and design may occasionally change

  • product availability may change without notice

NORU reserves the right to modify or discontinue products at any time.

4. Orders and Order Acceptance

When you place an order through our website, you are making an offer to purchase a product.

Your order is not accepted until the product has been dispatched.

We reserve the right to refuse or cancel orders in certain situations, including but not limited to:

  • product availability issues

  • suspected fraud or unauthorized transactions

  • errors in pricing or product information

  • unusual or excessive order quantities

If we cancel an order after payment has been processed, a full refund will be issued.

5. Pricing and Payment

All prices displayed on the website are listed in the applicable currency and may change at any time without notice.

We take reasonable care to ensure pricing accuracy. However, if a pricing error occurs, we reserve the right to cancel the order and issue a refund.

Payment must be completed at the time of purchase using the payment methods available at checkout.

Our online store is powered by Shopify, and payment transactions are processed securely through their platform and integrated payment providers.

6. Shipping and Delivery

Delivery times and shipping costs may vary depending on your location and the shipping method selected at checkout.

Once a product has been delivered to the address provided in your order, the product becomes your responsibility.

If delivery cannot be completed due to incorrect address details or failure to receive the package, additional delivery charges may apply.

7. Returns and Refunds

Returns and refunds are governed by our Return Policy, which is available on the website.

If you receive a damaged or defective product, please contact us as soon as possible at support@shopnoru.com

Returned products must typically be unused and in their original packaging unless the product is faulty.

8. Safe Use of Products

NORU products, particularly heated hair styling tools, must be used according to the instructions provided with the product.

Users should follow all safety guidance when operating heated styling tools.

NORU is not responsible for damage or injury resulting from:

  • use or misuse of products

  • failure to follow usage instructions

  • modification or repair by unauthorized persons

  • use of products with incompatible electrical systems or voltage

Users are responsible for ensuring that products are used safely and appropriately.

9. Intellectual Property

All content on the NORU website, including but not limited to:

  • logos

  • branding

  • product images

  • design elements

  • text and graphics

is the property of NORU or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or commercially exploit any content from the website without prior written permission from NORU.

10. User Content and Reviews

If you submit reviews, comments, or other content on our website or social media platforms, you agree that:

  • your content is accurate and lawful

  • your content does not violate the rights of others

  • your content does not contain offensive, defamatory, or misleading material

NORU reserves the right to remove or edit user content at its discretion.

By submitting content, you grant NORU the right to use that content for marketing, promotional, or informational purposes.

11. Website Availability

We aim to ensure that the website remains available at all times. However, we do not guarantee uninterrupted access.

The website may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control.

12. Limitation of Liability

To the fullest extent permitted by law, NORU shall not be liable for any indirect, incidental, or consequential damages arising from:

  • the use of the website

  • the use or misuse of our products

  • delays in delivery

  • interruptions in website availability

NORU products are intended for personal use only.

We are not responsible for losses resulting from commercial use, resale, or business activities involving our products.

Nothing in these Terms excludes liability where it would be unlawful to do so.

13. Events Outside Our Control

NORU will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control, including:

  • natural disasters

  • government restrictions

  • supply chain disruptions

  • transport or logistics delays

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Updated Terms will be posted on this page with the revised date.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

15. Governing Law

These Terms of Service are governed by the laws of Lebanon.

Any disputes arising in connection with these Terms or purchases made through the website shall be subject to the jurisdiction of the courts of Lebanon.

16. Contact Information

If you have any questions about these Terms of Service, please contact us at:

NORU
Beirut, Lebanon
support@shopnoru.com