Privacy policy
Last updated: March 13, 2026
NORU operates this website and online store to provide customers with access to our products and related information. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with our store.
By using our website or providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our website and online store, we may collect the following types of information:
Contact Information
Name, email address, phone number, shipping address, and billing address.
Payment Information
Payment details necessary to complete transactions, such as credit or debit card information. Payment information is processed securely by our payment providers and is not stored directly by NORU.
Account Information
If you create an account, we may collect your login details, preferences, and account settings.
Transaction Information
Details related to your purchases, including products viewed, added to cart, purchased, returned, or exchanged.
Device and Usage Information
Information automatically collected when you visit our website, such as your IP address, browser type, device type, and interactions with the website.
Communications
Information you provide when contacting customer support or communicating with us through email or other channels.
How We Collect Information
We may collect personal information from the following sources:
Directly from you
When you place an order, create an account, subscribe to communications, contact us, or otherwise provide your information.
Automatically through our website
Through cookies and similar technologies when you browse or interact with the website.
From service providers
For example, when payment processors, shipping providers, or technology partners process information on our behalf.
How We Use Your Information
We use your personal information to operate and improve our website and online store, including to:
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Process and deliver your orders
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Manage payments and transactions
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Provide customer support
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Communicate with you about your orders or inquiries
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Improve our website, products, and customer experience
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Send marketing communications if you choose to receive them
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Detect fraud and maintain the security of our website and store
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Comply with legal obligations
Marketing Communications
If you subscribe to our marketing communications, we may send you updates about new products, promotions, and brand news.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
Even if you opt out of marketing messages, we may still send important service-related communications such as order confirmations or shipping updates.
Sharing Your Information
We may share your information with trusted third parties when necessary to operate our business and fulfill your orders. This may include:
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Payment processors to securely process transactions
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Shipping and logistics partners to deliver your orders
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Technology providers that support our website and store infrastructure
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Marketing or analytics providers that help us understand website performance and customer preferences
Our online store is powered by Shopify, which provides the platform that allows us to operate and manage the store. Shopify may process certain information to support the operation and improvement of the platform.
We do not sell your personal information.
We may also disclose personal information if required by law or if necessary to protect our rights, customers, or the security of our website.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve functionality and enhance your browsing experience.
Cookies help us:
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Remember your preferences
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Understand how visitors use our website
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Improve website performance
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Support marketing and advertising efforts
You can manage or disable cookies through your browser settings, although some parts of the website may not function properly without them.
Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, or disclosure.
However, no online system can guarantee complete security, and information transmitted over the internet may not always be fully secure.
Data Retention
We retain personal information only for as long as necessary to:
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Provide our products and process orders
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Maintain customer accounts
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Comply with legal obligations
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Resolve disputes and enforce our policies
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Request deletion of your personal information
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Opt out of marketing communications
To make a request regarding your personal information, please contact us using the contact information below.
Children’s Privacy
Our website and products are not intended for children, and we do not knowingly collect personal information from individuals under the age of 13.
If we become aware that personal information has been collected from a child, we will take steps to delete that information.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements.
Any updates will be posted on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, you may contact us at:
NORU
Beirut, Lebanon
support@shopnoru.com
