Refund policy
We offer a 30-day money-back guarantee on all purchases made through our website.
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
To be eligible for a return, the product must:
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be in good condition
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include all original packaging and accessories
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show no excessive wear or damage
Proof of purchase may be required.
Starting a Return
To start a return, please contact us at:
Once your return request is approved, we will provide instructions on how to send your item back.
Items sent without a return request may not be accepted.
Damaged or Incorrect Items
Please inspect your order when it arrives.
If you receive a defective, damaged, or incorrect item, contact us as soon as possible so we can resolve the issue.
Exchanges
If you would like a different product, the fastest way is to return the original item and place a new order once the return has been approved.
Refunds
Once we receive and inspect your returned item, we will notify you if the refund has been approved.
If approved, refunds will be issued to the original payment method.
Please allow 5-10 business days for the refund to appear depending on your bank or payment provider.
1-Year Product Warranty
All NORU products include a 1-year limited warranty from the date of purchase.
This warranty covers manufacturing defects or product faults under normal use.
If your product develops a fault within the warranty period, please contact us and we will assist with repair, replacement, or another appropriate solution.
Warranty Exclusions
The warranty does not cover damage resulting from:
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improper use or misuse
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accidents or physical damage
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unauthorized repair or modification
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use with incompatible electrical systems or voltage
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normal wear and tear
The warranty applies only to products purchased through authorized NORU sales channels.
Contact
For any return or warranty inquiries, contact:
NORU
Beirut, Lebanon
support@shopnoru.com
